Course Introduction
1.1 Learning Objectives
1.2 Understanding the Strategic Context
1.3 SWOT Analysis
1.4 VMOST Analysis
1.5 Resource Audit
1.6 Porter's Five Forces
1.6 PESTLE Analysis
1.7 Balanced Business Scorecard(BSC)
1.8 Performance Measurement and VMOST
1.9 Critical Success Factors(CSF's), Key Performance Indicators(KPI's) and Targets
1.10 Attributes of Good Objectives(SMART)
1.11 How does it all work together?
1.12 Test Your Knowledge
2.1 Learning Objectives
2.2 Introduction
2.3 What is a Stakeholder?
2.4 Stakeholder Engagement and the Strategic Context
2.5 Stakeholder Engagement
2.6 Stakeholder Analysis
2.7 The Stakeholder Wheel
2.8 Power Interest Grid
2.9 RACI Chart
2.10 Understanding Stakeholder Perspectives
2.11 Stakeholder and Business Perspectives
2.12 The CATWOE Technique
2.13 Root Definition
2.14 Identifying Conflicts
2.15 Test Your Knowledge
3.1 Learning Objectives
3.2 Background Research
3.3 Investigation Techniques
3.4 Tools to Represent the Current State
3.5 Test Your Knowledge
4.1 Learning Objectives
4.2 Introduction
4.3 What is a Business Activity Model?
4.4 The Approach to Business Activity Modelling
4.5 The Benefits of a Business Activity Model
4.6 Corner Shop Example of a Business Activity Model
4.7 Building the Business Activity Model
4.8 Common Errors in a Business Activity Model
4.9 Producing a Consensus Model
4.10 Business Events
4.11 Business Rules
4.12 Identifying Areas of Concern
4.13 Target Operating Model (TOM)
4.14 Defining the New Business Model
Test Your Knowledge
5.1 Learning Objectives
5.2 Introduction
5.3 Design Thinking
5.4 Divergent Thinking
5.5 Gap Analysis
5.6 Formulating Options
5.7 Areas of Feasibility
Test Your Knowlege
